1. Introduction
Pekerly (“we”, “us”, or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and share personal information when you use the Pekerly platform, website, and mobile applications.
2. Information we collect
We collect information you provide directly, such as your name, email address, phone number, profile photo, payment details, home address, and identity verification documents. We also collect usage data, device information, location data during active bookings, and communications made through the platform.
3. How we use your information
We use your information to provide and improve our services, process payments, match customers with providers, verify identities and credentials, send notifications, ensure safety and security, and comply with legal obligations.
4. Sharing your information
We share limited information necessary to complete a booking (for example, a customer’s first name and address with an assigned provider). We do not sell your personal information. We may share data with service providers who help us operate the platform, or when required by law.
5. Data retention
We retain your information for as long as your account is active or as needed to provide services, resolve disputes, enforce agreements, and comply with legal requirements. Provider background-check documents are retained in accordance with applicable screening obligations.
6. Your rights
Depending on your location, you may have the right to access, correct, delete, or restrict the use of your personal information. To exercise these rights, contact us at privacy@pekerly.com.
7. Security
We implement administrative, technical, and physical safeguards to protect your information. However, no method of transmission over the internet or electronic storage is completely secure.
8. Cookies and analytics
We use cookies and similar technologies to understand how users interact with our platform, remember preferences, and improve the experience. You can manage cookie preferences through your browser settings.
9. Children’s privacy
Pekerly is not intended for children under 13, and we do not knowingly collect personal information from children under 13.
10. Changes to this policy
We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on our website and updating the “Last updated” date.
11. Contact us
If you have questions or concerns about this Privacy Policy, email us at privacy@pekerly.com.